FAQs

Craft IrelandAre all Mary Neeson Ceramics handmade?

Yes, all of the products featured on this site are handmade.

Are all Mary Neeson Ceramics made in Ireland?

Yes, all of the ceramic products featured on this site are designed and made in Ireland.

What methods of payment does Mary Neeson Ceramics accept?

We accept payment from all recognised Visa debit and credit cards.

Is this method of payment safe?

Mary Neeson Ceramics uses a well established and reputable company called Stripe which is a company that provides a way for individuals and businesses to accept payments over the Internet. It is safe and secure and we do not hold your financial details on file. 

How long will it take for my order to arrive?



If you live in Ireland, it will take approximately 3-5 working days; if you live in Europe it will be around 5-8 working days; and if you live anywhere else in the world it will take over 5 working days.

We will always try to facilitate urgent delivery requests if we can, just get in touch and we'll do our best.

Im not sure what to choose for a present…can you help?

We are delighted to offer assistance and guidance with purchases but if you are not sure what to get why not give a Mary Neeson Ceramics gift voucher so the recipient can select their own gift. 



What should I do if a piece arrives damaged or broken?

We pack all orders very carefully however on the rare occasion that an item gets damaged or broken during transit we ask that you contact us immediately with a photograph of the damaged goods so that we can rectify the issue without delay.

You should notify us within 24 hours of having received a damaged or incorrect order.




Can I cancel my order?



There is a short time period in which we can cancel the order for you, before it has been dispatched. If it has already been dispatched then if you return the item to us in the condition it arrived we will issue a refund for the item.